Hello!

During your tenancy, it can happen something in the apartment is not working or it’s broken.

I’d like to show you some of the most common issues can happen and how you can easily fix them, or how I would suggest you to handle with ?

 

Problems in the house

 

No Electricity

– If you use too many electrical appliances in the same time, the electrical power can shut down and you need to go to the main switch and turn it on again (turn off/unplug device/s before). The main switch can be in the apartment or in the basement, the greeter will show it to you at the check-in.

Use just 1 of these electrical devices in the same time (they use a lot of power): induction plates / oven / kettle / microwave / hair dryer
while it’s possible to use 2 of these other appliances in the same time washing machine / dish washer / vacuum cleaner / iron

– if there is a wrong contact in a plug/switch only the general switch in the apartment will shut down. Unplug the faulty device and turn on again the switch.

 

No Internet

Wifi network name and password are usually under the modem-router. The greeter will show them to you at the check-in. If it is very slow or not working: unplug from the wall modem/router for at least 60 seconds to reboot it and wait.

A good temporary solution is to use your cell phone as hotspot!

Still not working > Whatsapp Jim Kristal +39 351 874 7674

 

No Heating / Hot water

Check the boiler pressure (“BAR” should be between 1 and 2).
It can happen the BAR is lower, so you should rise the BAR: please just turn/open the handle under the boiler to let more water coming inside and then close it back, when the BAR are 1.2.
The greeter will show you how to do it at the check-in.

 

✅  “JV Cleaning” is the Checkin/out & Cleaning agency, you should please contact them also for practical and technical issues in the apartment: Jim Kristal +39 351 874 7674 and Vincenzo +39 392 234 3180

 

 

➡️ Some other questions about the lease contract, extending your stay, earlier termination of the contract, payments, having guests, etc. > send an email to Ottavia ottavia@rentalmilan.com

 

✅   Useful “tricks” about maintenance and daily life

✅  Please see some other useful information about your “daily life” in Milan and  Rental Milan Terms & Conditions

✅   Your arrival or departure is approaching? Please see the Check-in & Check-out procedures