When Ottavia is not available: no problem!
Thanks for contacting me.
I wrote this post to try to help you and offer you my assistance when I’m not…Read More
During your tenancy, it can happen something in the apartment is not working or it’s broken.
I’d like to show you some of the most common issues can happen and how you can easily fix them, or how I would suggest you to handle with 😊
Problems in the house
– If you use too many electrical appliances in the same time, the electrical power can shut down and you need to go to the main switch and turn it on again (turn off/unplug device/s before). The main switch can be in the apartment or in the basement, the greeter of New Service show it to you at the check-in.
Use just 1 of these electrical devices in the same time (they use a lot of power): induction plates / oven / kettle / microwave / hair dryer
while it’s possible to use 2 of these other appliances in the same time washing machine / dish washer / vacuum cleaner / iron
– if there is a wrong contact in a plug/switch only the general switch in the apartment will shut down. Unplug the faulty device and turn on again the switch.
Wifi network name and password are usually under the modem-router. The greeter will show them to you at the check-in. If it is very slow or not working: unplug from the wall modem/router for at least 60 seconds to reboot it and wait.
A good temporary solution is to use your cell phone as hotspot!
Still not working > Whatsapp New Service
No Heating / Hot water
Check the boiler pressure (“BAR” should be between 1 and 2).
It can happen the BAR is lower, so you should rise the BAR: please just turn/open the handle under the boiler to let more water coming inside and then close it back, when the BAR are 1.2.
The greeter will show you how to do it at the check-in.
✅ “New Service” is the Checkin/out & Cleaning agency, you should please contact them also for practical and technical issues in the apartment: Jim +39 379 294 3741 and Bryan +39 329 070 7811
➡️ Some other questions about the lease contract, extending your stay, earlier termination of the contract, payments, having guests, etc. > send an email to Ottavia firstname.lastname@example.org
✅ Please see some other useful information about your “daily life” in Milan and Rental Milan Terms & Conditions
✅ Your arrival or departure is approaching? Please see the Check-in & Check-out procedures