Check-in & Check-out procedures

Ciao ☺️
If your check-in or check-out date is approaching, I invite you, please, to read this post to find some useful information about the procedures.

Thank you!

 

Share your experience about the BOOKING PROCEDURE

 

The Agency dealing with the Check-in and Check-out

The Check-in/out & Cleaning service agency is called “JV Cleaning”, its manager is Jim Kristal +39 351 874 7674, they deal with the maintenance services as well.

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➡️   Check-in

Jim Kristal will text you via WA a few days before your arrival to agree the day/time of the check-in. Or please feel free to text her +39 351 874 7674.
You can ask her about any early or late-checkin fee.
Please inform her via WA if your flight is late and text her once you land at Malpensa.
You’ll meet Jim at the apartment and you’ll check the apartment with her, filling a Check-list checkIN, as a report of the status of the apartment and the equipments.
She’ll provide you detailed information about the apartment, she’ll show the neighborhood and she’ll give you the keys.

Some of the MOST important infos you need to get at the check-in:

🏠  a paper with the “House rules” , with the related QR code,
⚡ where is the electricity main switch (the meter), in case of a black-out,
☀️  how the heating and AC work (also how to rise the BAR turning the handle under the boiler, if you don’t have hot water or heating),
🛜 wifi password
and 🔔  your buzzer/mail box.

📌 If there is a doorman service in the building, please give him a paper with your full name (it’s useful if you need to receive mail/packages).

I invite you please to read some useful information about your arrival .

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➡️   Check-out

The apartment should be in the same conditions you found it at the check-in:

– please don’t let any of your belongings and throw away all the food,
– the final cleaning fee will be deducted from your security deposit, its amount depends on the size of the apartment, number of renters and how you let the apartment. The minimum cost is € 150. (Only for some rents started before October 2023, the final cleaning is included in the price – you can check it in your “Booking confirmation” – but within some limits).

Jim Kristal will contact you a few days before the check-out to agree at what time you can meet.
Or please feel free to text her +39 351 874 7674.
You can ask her about any eventual early or late-checkout fee.
She needs to arrive about 45 minutes before, so she can have the time to check with you the apartment (furnitures etc) and the equipments (bed linen, towels, kitchenware, electrical appliances…), filling a Check-list checkOut.
So you can see together any eventual issue.

📌 Please inform her if anything is not working properly or damaged or missing, it would be really helpful also to properly prepare the apartment for the next renter.

You give her back the keys.

Provide her your bank details, so she can ask the landlord to refund you the deposit.
– Any bank fees will be the responsibility of the renters. The landlords can only refund the amount they have received, deducting the final cleaning fee or any additional costs required to address issues found during the checkout. They cannot add any extra amount to cover bank fees –

JV Cleaning will make the final deep cleaning usually within 4 days after the checkout, once it’s done, Jim will check again more carefully everything.
(Please note the final cleaning after the checkout, replaces the monthly one of that month – i.e. the checkout is on the 20th December, the final cleaning usually it’s on the same day, it’s not possible to have another cleaning included in the price in December before the checkout).

In case of damages/problems, she’ll send a worker/technician to make an estimate for the fixings and she’ll send it to you, together with some eventual pictures.
If some objects are damaged/missing, she’ll send you the link of the same product (or similar) on Amazon, Ikea etc. to show you the price to buy a new one.
The amounts for the fixings and new products to replace the damaged ones, will be deducted from the deposit, together with the final cleaning.

📌 Please note you’ll be charged also if the apartment is too dirty.

⛔ The security deposit can’t be used as rent, in any case ⛔

If no problems will be reported, usually it takes about 14 working days after providing your bank details to refund you the deposit. The time depends also on when the maintenance technicians manage to provide the estimates. During the summer and Christmas holidays it can take up to 2 months.
If the landlord set a limit in the bills, it may take longer, because the bills are bi-monthly and issued by the end of the next month.

📌 To go to Malpensa airport ✈️ you could contact my driver Asad +39 389 943 8844

 

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⚠️ Check-in and check-out can’t be on the main festivities (for example Jan 1 and 6, Aug 14-15-16, Dec 25-26).
If your flight is on one of those days, you should please arrange the check-in the day after (sleeping out the first nigh) and the check-out the day before ⚠️
In any case, please, agree about your check-in / out with Jim Kristal.

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📌  Personal note from Ottavia: “I rent out the apartments to international students since 2007. The renters have always been respectful of the apartments and they usually consider them as their own home. It happened just very few times to deduct an amount from the deposit and the renter always agreed with that. I’m sure you’ll let your apartment in good conditions as well! Thank you!”
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✅  REALLY appreciated if you could please allow Jim to make you a short video review of about 2 minutes at the Checkout, to talk about the apartment and Rental Milan services, to share your experience with our students.
Also a video with 3 “Good tips” about Milan for incoming students would be amazing!
Or you can make the video by yourself and  send it to me via WA to Ottavia +39 334 6590292.
If you could also write a Google Review would be great!
Thank you! 

 

Share your experience about YOUR APARTMENT IN MILAN and RentalMilan’s SERVICES.

 

 

House Rules & Good to know! ,
some useful General information,
and please read our Terms & conditions.