Check-in & Check-out procedures

Ciao 😊
If your check-in or check-out date is approaching, I invite you, please, to read this post to find some useful information about the procedures.

Thank you!

 

 Check-in/out

 

The Agency

The Check-in/out & Cleaning service agency is called “New Service”, its manager is Miss Alyssa +39 329 4024028.
Jim +39 379 294 3741 and Bryan +39 329 070 7811 are her colleagues you should please contact via WA.

➡️   Check-in

New Service will text you via WA a few days before your arrival to agree the day/time of the check-in.
At the apartment you’ll meet the greeter, he’ll show you the apartment, the neighbourhood and he’ll give you the keys.
Some of the MOST important infos you need to get from the check-in:
⚡ where is the electricity main switch (the meter),
☀️  how the heating/AC work (also how to rise the BAR turning the handle under the boiler!),
📶  wifi password
and 🔔  your buzzer/mail box.

➡️   Check-out

The apartment should be in the same conditions you found it at the check-in.

New Service contacts you a couple of days before the check-out to agree at what time you can meet.
They need to arrive about 45 minutes before, so they can have the time to quickly check the apartment (furnitures etc) and the equipments (bed linen, towels, kitchenware, electrical appliances…).
So you can see together any eventual issue.
Please inform them if anything is not working properly or damaged or missing.
You give them back the keys.

They make the final deep cleaning usually the same day of the checkout, once it’s done, they will check again more carefully everything.
They will send me a report.

In case of damages/problems, I’ll send a worker/technician to make an estimate and I’ll send it to you, together with some eventual pictures.
If some objects are damaged, I’ll send you the link of the same product (or similar) on Amazon, Ikea etc. to show you the price to buy a new one.
The amounts for the fixings and new products to replace the damaged ones, will be deducted from the deposit (you’ll be charged also if the apartment is too dirty!).

Usually it takes about 10 days after the checkout to refund the deposit.

🌈   Personal note from Ottavia: “I rent out the apartments to international students since 2007. The renters have been always respectful of the apartments and they usually consider them as their own home. It happened just very few times to deduct an amount from the deposit and the renter always agreed with that, admitting his liability related to the damage. I’m sure you’ll let your apartment in good conditions! Thank you!”👍🏻

✅  REALLY appreciated if you could please make a short video review, of about 2 minutes, to talk about the apartment and Rental Milan services 🙏🏻   Please send the video via WA to Ottavia +39 334 6590292. Thank you! 💐