Check-in & Check-out procedures

Ciao 😊
If your check-in or check-out date is approaching, I invite you, please, to read this post to find some useful information about the procedures.

Thank you!
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The Agency

The Check-in/out & Cleaning service agency is called “JV Cleaning”, its manager is Jim Kristal +39 351 874 7674, they deal with the maintenance services as well.

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➡️   Check-in

Jim Kristal will text you via WA a few days before your arrival to agree the day/time of the check-in.
Or please feel free to text her +39 351 874 7674.
Please inform her via WA if your flight is late and text her once you land at Malpensa.
You’ll meet Jim at the apartment and you’ll check the apartment with her, filling a Check-list checkIN, as a report of the status of the apartment and the equipments.
She’ll explain you everything about the apartment, she’ll show the neighborhood and she’ll give you the keys.

Some of the MOST important infos you need to get at the check-in:
⚡ where is the electricity main switch (the meter),
☀️  how the heating and AC work (also how to rise the BAR turning the handle under the boiler, if you don’t have hot water!),
📶  wifi password
and 🔔  your buzzer/mail box.

📩 If there is a doorman service in the building, please give a paper with your full name to the doorman (it’s useful if you need to receive mail/packages).

I invite you please to read some useful information about your arrival .
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➡️   Check-out

The apartment should be in the same conditions you found it at the check-in:
– please don’t let any of your belongings and throw away all the food,
– clean as better you can, wash the bed sheets, the towels and the linen (excepted for the ones you use the night before your departure). If the duvets are dirty, you’ll be charged for that wash (as duvets should be used inside their covers, they should be clean).

Jim Kristal will contact you a few days before the check-out to agree at what time you can meet.
Or please feel free to text her +39 351 874 7674.
She needs to arrive about 45 minutes before, so she can have the time to check with you the apartment (furnitures etc) and the equipments (bed linen, towels, kitchenware, electrical appliances…), filling a Check-list checkOut.
So you can see together any eventual issue.
👉🏻 Please inform her if anything is not working properly or damaged or missing, it would be really helpful also to prepare properly the apartment for the next renter.
You give her back the keys.
Provide her your bank details, so she can ask the landlord to refund you the deposit.

JV Cleaning will make the final deep cleaning usually the same day of the checkout, once it’s done, Jim will check again more carefully everything.
(Please note the final cleaning after the checkout, replaces the monthly one of that month – i.e. the checkout is on the 20th May, the final cleaning usually it’s on the same day, therefore it’s not possible to have another cleaning in May during your stay).

In case of damages/problems, she’ll send a worker/technician to make an estimate for the fixings and she’ll send it to you, together with some eventual pictures.
If some objects are damaged/missing, she’ll send you the link of the same product (or similar) on Amazon, Ikea etc. to show you the price to buy a new one.
The amounts for the fixings and new products to replace the damaged ones, will be deducted from the deposit.
🐽 Please note you’ll be charged also if the apartment is too dirty!
⛔ The security deposit can’t be used as rent, in any case ⛔

If no problems have been reported, usually it takes about 14 days after the checkout to refund you the deposit.
If the landlord set a limit in the bills, it may take longer, because the bills are bi-monthly.

🚕  To go to Malpensa airport ✈️ you could contact my driver Asad +39 389 943 8844 😎

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🌈   Personal note from Ottavia: “I rent out the apartments to international students since 2007. The renters have always been respectful of the apartments and they usually consider them as their own home. It happened just very few times to deduct an amount from the deposit and the renter always agreed with that. I’m sure you’ll let your apartment in good conditions as well! Thank you!”👍🏻
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✅  REALLY appreciated if you could please allow Jim to make a short video review of about 2 minutes at the Checkout, to talk about the apartment and Rental Milan services 🙏🏻  .
Or you can make the video by yourself and  send it to me via WA to Ottavia +39 334 6590292.
If you could also write a Google Review would be great!
Thank you! 💐

 

 

House Rules & Good to know! ,
some useful General information,
and please read our Terms & conditions.