Check-in & Check-out procedures

Ciao 😊
If your check-in or check-out date is approaching, I invite you, please, to read this post to find some useful information about the procedures.

Thank you!


The Agency

The Check-in/out & Cleaning service agency is called “JV Cleaning”, its manager is Jim Kristal +39 379 294 3741, they deal with the maintenance services as well.

➡️   Check-in

Jim Kristal will text you via WA a few days before your arrival to agree the day/time of the check-in.
Or please feel free to text her +39 379 294 3741.
At the apartment you’ll meet the greeter, he’ll show you the apartment, the neighborhood and he’ll give you the keys.
Some of the MOST important infos you need to be informed at the check-in:
⚡ where is the electricity main switch (the meter),
☀️  how the heating and AC work (also how to rise the BAR turning the handle under the boiler, if you don’t have hot water!),
📶  wifi password
and 🔔  your buzzer/mail box.

📩 If there is a doorman service in the building, please give a paper with your full name to the doorman (it’s useful if you need to receive mail/packages).

I invite you please to read some useful information about your arrival .

➡️   Check-out

The apartment should be in the same conditions you found it at the check-in.

Jim Kristal will contact you a few days before the check-out to agree at what time you can meet.
Or please feel free to text her +39 379 294 3741.
She needs to arrive about 45 minutes before, so she can have the time to check the apartment (furnitures etc) and the equipments (bed linen, towels, kitchenware, electrical appliances…).
So you can see together any eventual issue.
Please inform her if anything is not working properly or damaged or missing.
You give her back the keys.
Provide her your bank details, so she can ask the landlord to refund you the deposit.

JV Cleaning will make the final deep cleaning usually the same day of the checkout, once it’s done, Jim will check again more carefully everything.

In case of damages/problems, she’ll send a worker/technician to make an estimate and she’ll send it to you, together with some eventual pictures.
If some objects are damaged, she’ll send you the link of the same product (or similar) on Amazon, Ikea etc. to show you the price to buy a new one.
The amounts for the fixings and new products to replace the damaged ones, will be deducted from the deposit.
Please note you’ll be charged also if the apartment is too dirty!

If no problems have been reported, usually it takes about 14 days after the checkout to refund you the deposit.

🌈   Personal note from Ottavia: “I rent out the apartments to international students since 2007. The renters have always been respectful of the apartments and they usually consider them as their own home. It happened just very few times to deduct an amount from the deposit and the renter always agreed with that. I’m sure you’ll let your apartment in good conditions as well! Thank you!”👍🏻

✅  REALLY appreciated if you could please make a short video review, of about 2 minutes, to talk about the apartment and Rental Milan services 🙏🏻   Please send the video via WA to Ottavia +39 334 6590292. Thank you! 💐

Ottavia Tagliavini

Hello, I’m Ottavia Tagliavini, your local personal assistant, the manager of this website since 2007 and the owner of the apartment called Otty. How can I help you?

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