Check-in & Check-out procedures for your apartment in Milan

Ciao ☺️

If your check-in or check-out date is approaching, please take a moment to read this guide. You will find all the essential information to make everything smooth and stress-free.

Quick overview for students

Check-in
A few days before your arrival, Jim Kristal from JV Cleaning will contact you on WhatsApp to arrange the exact day and time of your check-in. You will meet directly at the apartment, check everything together, receive the keys and the main instructions. If your flight is delayed, please inform her by WhatsApp.

Check-out
The apartment must be left in the same condition as at check-in, with no personal belongings or food left inside. Jim will check the apartment with you, collect the keys and ask for your bank details for the deposit refund.

Deposit refund
The security deposit cannot be used as rent. The refund is usually made at least 14 working days after you provide your bank details, unless further checks are needed or utility bills must still be verified.

Holidays
Check-in and check-out are not possible on the main holidays: January 1st and 6th, August 14th–16th, December 25th–26th.

Useful contacts
JV Cleaning (Jim Kristal), for check-in, check-out and cleaning:
+39 351 874 7674
Carla, for maintenance:
+39 346 164 1813
Driver to Malpensa (Asad):
+39 389 943 8844

Who manages check-in, cleaning and maintenance

The company that manages check-ins, check-outs and cleanings is JV Cleaning, led by Jim Kristal.

Carla handles basic maintenance during your stay.

How your check-in works

A few days before your arrival, Jim Kristal will text you on WhatsApp to agree on the exact day and time of the check-in. You can also contact her directly at +39 351 874 7674.

You can ask her directly about any early / late check-in fee. Please inform her via WhatsApp if your flight is delayed, and text her once you land at Malpensa.

You will meet directly at the apartment. Together you will inspect the flat and fill out the official Check-in Checklist, which records the condition of the apartment and its equipment.

During the check-in, she will explain how the apartment works, give you useful information about the neighborhood, and hand you all the keys.

Main things to ask during check-in:

• 🏠 the paper with the House Rules and QR code
• ⚡ where the electricity main switch / meter is, in case of blackout
• ☀️ how the heating and AC work, including how to increase the water pressure under the boiler if needed
• 🛜 the Wi-Fi password
• 🔔 your buzzer and mailbox details

📌 If there is a doorman in the building, please give him a paper with your full name. This helps him recognize you and manage your mail or packages.

For more tips about your arrival, please read this guide: Useful information about your arrival in Milan.

How your check-out works

The apartment should be left in the same condition in which you found it at check-in.

Before leaving, please remove all your personal belongings and throw away all food.

A few days before check-out, Jim will contact you to agree on the exact time. You can also text her directly at +39 351 874 7674. You can also ask her directly about any early / late check-out fee.

She usually arrives about 45 minutes earlier, so she has enough time to inspect the apartment with you using the official Check-out Checklist. This includes furniture, bed linen, towels, kitchenware, electrical appliances and the general condition of the apartment.

📌 Please inform her if anything is damaged, missing or not working properly. This helps us prepare the apartment correctly for the next renter.

At check-out, you will return the keys and provide your bank details for the deposit refund.

Please note that any bank fees are at the renter’s charge. The landlord can refund only the amount actually received and cannot add extra money to cover bank transfer fees.

Deposit refund, final cleaning and damages

After your check-out, JV Cleaning will carry out the final deep cleaning, usually within 7 working days. Once completed, Jim will inspect the apartment again carefully.

Please note: the monthly cleaning is not carried out in the month of check-out and is therefore not included in the price. For example, if the check-out is on May 26th, the monthly cleaning will not be carried out in May.

The final cleaning fee is deducted from the security deposit. Its amount depends on the size of the apartment, the number of occupants and, above all, the condition in which the apartment is left. To read more and see the average price ranges, click here.

If any damages or issues are found, a technician will assess them and an estimate for the repair costs will be sent.

The costs for repairs and for replacing damaged items will be deducted from the security deposit, together with the final cleaning fee and any excess charges for utilities. To read more about the limits in gas and electricity bills, click here.

📌 Please note that an additional cost may be charged if the apartment is left in very poor condition.

⛔ The security deposit cannot be used as rent under any circumstances.

If no problems are reported, the deposit is usually refunded within at least 14 working days after you provide your bank details.

The refund may take longer if maintenance technicians still need to send their estimates, during summer or Christmas holidays, or if the landlord has set a limit on the utility bills, since bills are issued every two months and often at the end of the following month.

Driver to Malpensa airport

To go to Malpensa airport ✈️ you can contact my driver Asad: +39 389 943 8844.

Holidays and timing rules for check-in / check-out

⚠️ Check-in and check-out cannot take place on the main holidays (for example January 1st and 6th, August 14th–16th, December 25th–26th).

If your flight falls on one of those days, please arrange the check-in on the following day, which means sleeping elsewhere for the first night, or arrange the check-out on the previous day.

In any case, always agree your check-in / check-out time and any extra fees directly with Jim Kristal.

Personal note from Ottavia

❣️ “I have been renting apartments to international students since 2007. Renters have almost always been respectful of the apartments and treated them as their own home. Only in very few cases did we have to deduct an amount from the deposit, and the renter always agreed. I am sure you will also leave your apartment in good condition. Thank you!”

Share your experience: video reviews & Google review

It would be really appreciated if you could allow Jim to record a short video review (about 2 minutes) at check-out, to talk about the apartment, RentalMilan’s services and your experience.

A short video with some good tips about Milan for incoming students would also be amazing.

You can also record the video by yourself and send it to me via WhatsApp: Ottavia +39 334 659 0292.

If you could also write a Google Review, it would be great. Thank you! 💛

Share your experience about your apartment in Milan and RentalMilan’s services.

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