Need Help with Your Apartment or Booking? (When I’m not available)

Hello,

Thank you for reaching out! 😊

I created this page to help you quickly find answers and support, even when I’m not immediately available.

If I can’t reply right away, don’t worry — below you’ll find useful links and the direct contacts of my collaborators, who will be happy to assist you. 🛠️

• 📍 Your arrival in Milan
• 🏠 Check-in/out procedures & deposit refund
• 🔧 Something not working in your apartment? Contact Carla on WhatsApp, please include: photos + a short video + description of the issue
• 🚨 Emergency contacts, doctors, banks, and useful info for living in Milan

🌟 Looking for an apartment?

Browse all available apartments here (you can select your preferred dates): Available Apartments from September 2026

Ready to book?
Contact Carla via WhatsApp: +39 346 164 1813

We will send you all payment details by email. Once the booking confirmation payment is completed, your apartment will be reserved for you.

After that, you will receive:

• The lease contract from the landlord
• The booking confirmation from Rental Milan

To prepare the documents, please fill in your details here: https://www.rentalmilan.com/info-for-booking/

👏🏻 Already booked an apartment?

📄 For questions about your contract, payments, documents, or maintenance:
Contact Carla on WhatsApp: +39 346 164 1813

🔑 For check-in, check-out, or cleaning support:
Contact Jim Kristal on WhatsApp: +39 351 874 7674

You can also review the general terms here: https://www.rentalmilan.com/terms/

• 📊 More info about pricing and booking process
• 📄 Cancellation policy (Terms & Conditions)
• 🏠 Risk-free rent with Rental Milan – learn how

Thank you!
Ottavia

💬 Chat with Carla – Booking and maintenance        📲 Chat with Jim Kristal – Checkin-out and cleaning